Refund Policy

14-day free trial

Solo and Studio subscriptions include a 14-day free trial. Cancel before the trial ends to avoid the first subscription charge. We may limit repeated trials for the same person, business, payment method, or workspace where needed to prevent misuse.

Monthly subscriptions and cancellation

Subscriptions renew monthly after the trial unless cancelled. The workspace owner can manage cancellation through the Paddle customer portal. Cancellation normally stops the next renewal, while access continues until the end of the current paid period unless the account is suspended for security, misuse, or another reason permitted by the Terms of Service.

Refund requests

If you believe you were charged in error, charged twice, or experienced a material billing problem, contact us within 14 days of the relevant charge with the account email, workspace name, charge date, and a short explanation. We will review the request and, where a refund is approved, return it through the original payment method where possible.

Nothing in this policy limits a consumer guarantee, right, or remedy that cannot lawfully be excluded or limited under applicable law.

How to contact us

For subscription, cancellation, or refund questions, contact admin@voi.studio.

See also our Terms of Service and Privacy Policy.